For the last forty years or more, the corporate telephone
system, locked away in a dedicated room, has been
the principle medium of business communication,
defining virtually every transaction, process and operation
carried out.
However in the last decade with the arrival of convergence
and the merging of traditional IT and telecoms
functions, the majority of businesses are now familiar
with the concept of VoIP and unified communications
(UC). Indeed more than 30% of small companies and 55% of mid-sized companies plan to deploy some form of UC in the next 12 months (IDC).
However, there is still much confusion over what these
technologies offer to modern day businesses and not
all are aware of the real commercial benefits and how
this technology can help them prosper and grow.
This whitepaper seeks to reveal the reasons that SMEs
invest in unified communications and the range of
benefits it delivers both in the short and longer-term.
